Returns & Refunds Policy

If you are not happy with your purchase, we want to know! Give us a call or send us an email and we will do our very best to sort it out quick sticks; our contact details are here.

In the event that there is something wrong with the wine we will aim to either replace or refund the full purchase amount including freight to your account upon return of the goods of the balance of remaining goods. Goods must be received within 30 days and proof of purchase will be required. If the bottle is part of a mixed dozen only the single bottle will be refunded or replaced. In the rare occurrence of products being damaged in transit, we will re-despatch as soon as confirmation is received from the courier company. In the event that you have purchased something that you don’t like we will find a solution,  please contact us. 

You may also be asked to demonstrate that the problem with the goods was not your fault.  If you prefer an alternative to a refund, we can arrange for goods to be exchanged. Where that product is no longer available it will be replaced with a product of equal or greater value. In the instance of incorrect products being received, we will re-despatch correct stock on receipt of proof of purchase and collection of original stock is organised. 

Please choose carefully as you are not entitled to a refund if you simply change your mind.  Keep your receipt as proof of purchase.

Save My Soul subscription service – Terms & Conditions

As a Save My Soul subscriber, you authorise Souled Out Wines p/l to debit your credit card with the specified cost of your selection upon despatch.

The credit card you have provided will be debited in the months your wine is dispatched. You will be advised of the cost via e-mail prior to dispatch and payment processing. Your dozens will be delivered automatically. 

Membership is FREE and you may cancel, skip or change any scheduled delivery without penalty.

Please contact us if you are going to be absent for any lengthy periods at a time, email info@saveoursouls.com.au . 

By providing your contact details, you subscribe to receive future special offers, promotions until such time as you request you to stop. Should you wish to opt out at any time, you simply need to let SOS know by email. We will provide you with appropriate contact details every time we contact you.

Your details will NOT be sold or rented to any other companies. Pricing and subscription structure valid until December 31st 2022. If we change our pricing, you will be required to opt-in again.

If you have any questions, don’t hesitate to email us: info@saveoursouls.com.au .

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