Returns & Refunds Policy

 

If you are not happy with your purchase, we want to know! Give us a call or send us an email and we will do our very best to sort it out quick sticks; our contact details are here.

In the event that there is something wrong with the wine we will aim to either replace or refund the full purchase amount including freight to your account upon return of the goods of the balance of remaining goods. Goods must be received within 30 days and proof of purchase will be required. If the bottle is part of a mixed dozen only the single bottle will be refunded or replaced. In the rare occurrence of products being damaged in transit, we will re-despatch as soon as confirmation is received from the courier company. In the event that you have purchased something that you don’t like we will find a solution,  please contact us. 

You may also be asked to demonstrate that the problem with the goods was not your fault.  If you prefer an alternative to a refund, we can arrange for goods to be exchanged. Where that product is no longer available it will be replaced with a product of equal or greater value. In the instance of incorrect products being received, we will re-despatch correct stock on receipt of proof of purchase and collection of original stock is organised. 

Please choose carefully as you are not entitled to a refund if you simply change your mind.  Keep your receipt as proof of purchase.

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